Raforte Ltd is a company registered in England and Wales under company number 14163056, with its registered office at 135-137 Station Road, London, E4 6AG (the “Company”). The Company operates the website: Raforte (the “Website”).
1.Understanding these terms
1.1 These terms and conditions (“Terms and Conditions“) are divided into five parts:
1.1.1 part 1: the terms of use (“Terms of Use“). These describe how you may: (i) access and use the Website and the content on it; and (ii) interact with the Website by (for example) submitting comments, images, videos or any other type of material. By using the Website you confirm that you accept the Terms of Use and that you agree to comply with them;
1.1.2 part 2: the Competition Rules (“Competition Rules“). These set out the terms on which you may enter the competitions available on the Website (“Competitions“). The Competition Rules will become binding on you when you enter any Competition;
1.1.3 part 3: the consumer terms of prize listing (“Prize Listing Terms”). These terms set out the terms on which you may list a prize to be offered in a Competition if you are a consumer. The Prize Listing Terms will become binding on you when you engage with us in relation to the listing or potential listing of any item to be used as a prize in a Competition;
1.1.4 part 4: the business terms of prize listing (“Business Prize Listing Terms”). These terms set out the terms on which you may list a prize to be offered in a Competition if you are a business. The Business Prize Listing Terms will become binding on you when you engage with us in relation to the listing or potential listing or any item to be used as a prize in a Competition;
1.1.5 part 5: general terms (“General Terms“). These set out certain terms and conditions that apply equally to your use of the Website under the Terms of Use, and any prize listing or Competition entries, including (for example) where you should direct any complaints and the law that governs these Terms and Conditions.
1.2 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as “defined terms“). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
1.3 In these Terms and Conditions, when we refer to “we“, “us” or “our” or similar, we mean the Company; and when we refer to “you” or “your” or similar we mean you, the person accessing or using the Website.
1.4 Please note, however, that certain functions made available on the Website are governed by additional terms and conditions, including:
1.4.1 any promotions we may offer from time to time will be governed by the applicable promotion terms, which can be found in “Part 6 Promotion Terms”.
1.5 In addition to clause 1.4 above, please note that: (i) the Website uses cookies, the use of which are governed by our cookies policy; and (ii) we only use your personal information in accordance with our privacy notice (our cookies policy and privacy notice are available here).
PART 1: TERMS OF USE
- The Website
2.1 The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.
2.2 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and that they comply with them.
2.3 The Website and the content on it are provided for general information purposes only. They are not intended to amount to advice on which you should rely.
2.4 You may only use the Website for your own domestic, private and non-commercial use.
- Your account and password.
3.1 You will need to register an account with us on the Website in order to access certain services available on the Website, including entering any Competition or Listing a Prize (“Account“). In order to register an Account, you must be aged 18 or over. If you register an Account, you will be asked to provide certain information (such as your email address) and to create a password, as part of our security procedures. You must treat such the password as confidential and you must not disclose it to any third party. Once you register an Account, you will be a “Registered User“.
3.2 If you are a business (whether acting through a company, partnership or as a sole trader) and are registering an Account in order to list Prizes, you must notify us that you are registering as a business Lister. If you are a business Lister, we may request additional documents to carry out due diligence on your business.
3.3 You agree that:
3.3.1 all the information that you provide to us in connection with your Account is complete and accurate;
3.3.2 you are the person whose details you have provided; and
3.3.3 you will notify us immediately if there are any changes to the information you have provided to us.
3.4 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
3.5 If you know or suspect that anyone other than you knows your Account login details, you must immediately notify us at account@raforte.com.
3.6 You are responsible for any unauthorised use of your Account login details.
- Acceptable use
General
4.1 You agree not to:
4.1.1 use the Website in any way that breaches these Terms and Conditions or any applicable local, national or international law or regulation;
4.1.2 copy, or otherwise reproduce or re-sell any part of the Website unless expressly permitted to do so in these Terms; or
4.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website or any equipment, network or software used in operating the Website.
User Generated Content
4.2 If you supply or upload any content to the Website – whether it be pictures, text, sound recordings or whatever – the content you supply (“User Generated Content“) must comply with the following rules:
4.2.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;
4.2.2 it must not harass or bully another person;
4.2.3 it must be true and honest so far as you know;
4.2.4 it must not: (i) constitute pornography; or (ii) be sexual or sexually suggestive involving minors;
4.2.5 it must not be defamatory of anyone;
4.2.6 it must not be unlawful;
4.2.7 it must not use the material or content or infringe the rights or privacy of anyone else; for example you should not use images of well-known characters, footage or music (unless it is your own or you have permission to use it);
4.2.8 it must not contain someone else’s personal details or confidential information relating to other people;
4.2.9 it must not promote discrimination, whether based on ethnicity, race, sex, religion, nationality, disability, sexual orientation or age;
4.2.10 it must not promote or condone terrorism, violence or illegal behaviour;
4.2.11 it must not be harmful to minors in any way;
4.2.12 it must not impersonate any person, or misrepresent your identity or affiliation with any person;
4.2.13 it must not give the impression that it emanates from or is endorsed by us, if this is not the case; and
4.2.14 it must not violate these Terms and Conditions.
4.3 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person that we think contravenes these rules. If you become aware of any User Generated Content that breaches clause 4.2 above, please contact us on account@raforte.com, providing your full name and address, along with details of: (i) the date on which it was posted and where it can be found on the Website; (ii) the username of the person who posted it; (iii) reasons why the content should be deleted; and (vi) copies of any communication with the person who posted it (if any).
4.4 In addition, we may from time to time provide interactive services on the Website that shall enable you to upload User Generated Content, including, without limitation:
4.4.1 comment facilities;
4.4.2 chat rooms; and/or
4.4.3 bulletin boards,
(together “Interactive Services“).
4.5 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide.
Viruses
4.6 We do not guarantee that the Website will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website and we recommend that you use your own virus protection software.
4.7 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
- Intellectual property
5.1 We are the owner or licensee of all intellectual property rights in the Website and its content (excluding any third party brands listed on the Website as Prizes), the Raforte name and mark. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
5.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms and Conditions. You must not use the Website (or any part of it or its content) for commercial purposes; however, you may download material from the Website solely for non- commercial, personal use by you.
5.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
5.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your entry to any Competition). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.
- Our liability
6.1 Nothing in these Terms of Use excludes or limits our liability for:
6.1.1 death or personal injury caused by our negligence;
6.1.2 fraud or fraudulent misrepresentation; and
6.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
6.2 If we fail to comply with these Terms of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Website.
6.3 Nothing in these Terms of Use affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
6.4 Except where we permit a business user to list a Prize (in which case Part 4 will apply), we only supply the Website for domestic and private use. You agree not to use the Website, or any content on the Website, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
6.5 The Website may from time to time contain links to third party websites. You are responsible for deciding whether to access a third party website and your use of third party websites will be governed by the terms and policies of that third party website. We assume no responsibility for the content of websites linked to from the Website (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
6.6 Our total liability to you for any loss or damage arising out of or in connection with these Terms of Use, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100.
PART 2: COMPETITION RULES
- The Competitions
7.1 The Website allows individuals to enter competitions hosted on the Website (each a “Competition”).
7.2 The Company is the Promoter of all the Competitions. The terms in this Part 2 apply to all Competitions on the Website.
7.3 An entry fee is payable each time you enter a Competition (“Entry Fee”), or you may enter for free via the postal entry method outlined in Part 9 below (“Postal Entry Route“).
7.4 Although we use the term ‘raffle’ on the Website, this is for marketing and search engine optimisation purposes only. The Competitions require individuals who enter to exercise skill or knowledge and therefore are considered lawful prize competitions.
- How to enter
8.1 To be in with a chance of winning, everyone who enters the Competition (an “Entrant”) will be required
to correctly answer a question or solve a problem set by the Company (a “Competition Question”).
8.2 Each Competition will run from and including the opening and closing dates specified on the Website/App. These dates shall be referred to as the “Opening Date” and “Closing Date” respectively. All times and dates referred to are the times and dates in London, England.
8.3 If it is absolutely necessary to do so due to circumstances beyond the control of the Company and not to do so would be unfair to those who have already entered the Competition, the Company may change the Closing Date or correct an incorrectly displayed Opening Date on the Website or App. If the Company does change the Opening Date and/or the Closing Date of a Competition, the new details will be displayed on the Website and all Entrants will be notified by email. The Company will not extend the Closing Date simply to sell more entries.
8.4 All Competition entries must be received by the Company no earlier than the specified time on the Opening Date and no later than the specified time on the Closing Date. All Competition entries received outside these times may be disqualified without a refund.
8.5 To enter a Competition (Online Entry Route):
8.5.1 go to the Website and view the Competition Question;
8.5.2 select your answer to the Competition Question and desired number of entries; then
8.5.3 log in to your Account, complete the checkout process and submit the online registration form; then
8.5.4 complete the payment of the Entry Fee to receive your order confirmation.
8.6 You may repeat the process in 8.5 as many times as you wish for any Competition up to the maximum number of tickets allowed per Entrant, or until the maximum number of entries for the Competition have been allocated. The maximum number of entries to the Competition and the maximum number of entries per Entrant for each competition will be stated on the Website.
8.7 All entries must be submitted in the English language. Entries in languages other than English will automatically be disqualified and no refund will be given.
8.8 The Company will send confirmation that your entry has been received, and your allocated ticket number(s) [by email to the email address you used to register for your account].
8.9 The Company will not accept responsibility for Competition entries that are not successfully completed, are lost or are delayed regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, postal delays/issues, computer hardware or software failure of any kind.
9.1 You may enter the competition using the Postal Entry Route by complying with the following conditions:
9.1.1 Send your entry on an unenclosed postcard by first or second class post to Raforte Ltd at the following address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
9.1.2 include with your postal entry the following information:
your full name;
your address;
your date of birth (DD/MM/YYYY)
a contact telephone number and email address; and
your chosen competition, and your answer to the Competition Question (if applicable).
9.1.3 You will be required to register for an account via the Website prior to us receiving your postal entry. Following receipt of your valid postal entry we will apply a site credit to your account. You must use this site credit to enter your chosen competition via the Website to receive a ticket to be in with a chance of winning a prize.
9.1.4 Incomplete or illegible entries will be disqualified;
9.1.5 You may make multiple free entries for any competition (up to any limit placed on entries by the Promoter) but each free entry must be submitted and posted to the Promoter separately. Bulk entries will not be accepted as multiple entries and if a bulk entry is received, it will be counted as one single entry;
9.1.6 By entering the competition, you are confirming that you are eligible to enter and accept these terms and conditions;
9.1.7 The Promoter will email each Entrant who has submitted a valid entry into a Draw Based Competition via the Postal Entry Route to confirm their ticket number(s). The Promoter will add a site credit equal to the cost of the entry for the chosen competition via the Online Entry Route.
9.1.8 Entrants must have created an account on the Website for the free entry to be processed. All details on the postcard must correspond to the details on the account to receive the order confirmation and ticket number. Postal entries received without a registered account cannot be processed & will not be processed. Entrants must add an address to the related account for entries to be processed.
10. Choosing a winner
10.1 All Entrants who have entered a Competition in accordance with clause 8 and correctly answered the Competition Question will be placed into a draw and the winner will be chosen by random draw. The random draw will take place on the date specified on the particular competition (“Draw Date”).
10.2 All Entrants will have their names and entry numbers included in a spreadsheet which may be published on the Website and may be visible during the live draw. If you do not wish to have your name included in this spreadsheet you must contact the Company via email at account@raforte.com as soon as possible after you have entered and in any event, at least 48 hours before the live draw takes place.
11. Eligibility
11.1 The Competition are open to all residents in the United Kingdom aged 18 years or over, except:
11.1.1 employees of the Company;
11.1.2 employees of agents or suppliers of the Company (other than Listers), who are professionally connected with the competition or its administration;
11.1.3 the Lister of the Prize for the applicable Competition (and any employees of the Lister where the Lister is a business) ; or
11.1.4 members of the immediate families or households of 11.1.1 to 11.1.3 above.
11.2 By entering a Competition, you confirm that you are eligible to do so and eligible to claim any Prize you may win. The Company may require you to provide proof that you are eligible to enter the Competition. If you fail to provide the Company with any such proof or other information that they may require within 7 days of a request by the Company, you may be disqualified from the Competition and an alternative winner may be selected.
11.3 The Company will not accept competition entries that are:
11.3.1 automatically generated by a computer; or
11.3.2 incomplete; or
11.3.3 submitted by agents, third parties or syndicated entries.
11.4 The Company reserves all rights to disqualify you if:
11.4.1 the Company reasonably believes that you have acted in breach of these terms and conditions;
11.4.2 the Company reasonably believes that you have acted in concert with other persons (including members of your household), or have submitted entries purporting to be in the name of another person, with the intention of circumventing these Competition Rules, or breaching any applicable laws or regulations;
11.4.3 it is, or has become, illegal for the Company to promote the competition to you and/or award the Prize to you;
11.4.4 you are found to be abusing, interfering, hacking or tampering with the operation of the Competition, the Website or entering using fraudulent means;
11.4.5 if you are rude or abusive to the Company or anyone associated with the Company; or
11.4.6 act in a matter that is contrary to any applicable law.
11.5 Refunds will only be provided in exceptional circumstances and at the sole discretion of the Company. Subject to clause 16.2 below, no refunds of the entry fee will be given in the following events:
11.5.1 if, following your entry into the Competition, you subsequently find out that you are not eligible to enter the Competition or claim the Prize; or
11.5.2 if you are disqualified from the Competition by the Company in accordance with these Competition Rules.
12. The Prize
12.1 The prize for each Competition is described on the Website (the “Prize”). Details of the Prize are, to the
best of the Company’s knowledge, information and belief, correct as at the Opening Date.
12.2 Prizes are subject to availability. The Company reserves the right to substitute any Prize with a Prize of equal or greater value. If any details of the Prize change, the Company will endeavour to update the Website as soon as reasonably possible.
12.3 The Company makes no representations and gives no warranties about the Prize, its value, its condition or any other information provided on the Website. The Company makes no representations and gives no warranties that the information provided on the Website is accurate, complete or up to date.
12.4 Certain types of Prizes are subject to additional conditions, set out below. Other conditions may be set out on the relevant Competition page of the Website/App.
12.4.1 Vehicles: If the Prize is a vehicle, unless otherwise stated:
12.4.1.1 the Company will ensure it comes with a valid MOT (if required);
12.4.1.2 unless otherwise no insurance is included with the Prize and it is the winner’s responsibility to ensure the vehicle is adequately insured prior to taking it on public roads (if it is legal to do so);
12.4.1.3 the Company has no responsibility for the Prize(s) once it has been delivered. The winner is solely responsible for complying with all relevant laws and regulations relating to the Vehicle, its operation and ensuring they operate it in a safe and responsible manner;
12.4.1.4 no vehicle/road tax is included;
12.4.1.5 the winner is responsible for ensuring they have the necessary licences, qualification, knowledge and experience to operate the vehicle safely and legally;
12.4.1.6 the winner is solely responsible for ensuring they have all necessary safety equipment and clothing (for example, helmets, boots and gloves) and for wearing them whilst operating the vehicle.
12.4.2 Holidays: If the Prize is a holiday, event or day trip:
12.4.2.1 the number of people, class of transport and type of carrier, travel destination, nights and available dates will be listed in the Competition description. Unless expressly stated, the Prize does not include travel insurance, the cost of transfers to and from airports or stations, food and drink, spending money, tax or personal expenses. Any other costs incurred in addition to those set out above and that are incidental to the fulfilment of the Prize are the responsibility of the winner.
12.4.2.2 the winner will be solely responsible for ensuring that they and any person travelling with them are available to travel and hold valid passports, any necessary visas and travel documents for the holiday in question on the travel dates specified.
12.5 Experiences: If the Prize is an experience, unless otherwise stated the winner will be solely responsible for any and all travel to the location of the experience, food and drink, spending money or any other personal expenses. Except where the relevant Competition page of the Website/App states otherwise, all Prizes are provided by Listers. In most cases, the Company will take possession of the Prize prior to the conclusion of the Competition and will be responsible for delivery of the Prize to the Winner. However, in some cases, the Prize may be delivered by the Lister.
12.6 The Company reserves the right to substitute the Prize for an alternative cash prize (“Cash Prize”) in the following circumstances:
12.6.1 the Prize becomes unavailable;
12.6.2 the Company becomes aware that the Prize, as provided by the applicable Lister, is not in a satisfactory condition or as described;
12.6.3 other circumstances beyond the reasonable control of the Company make it necessary to do so;
12.6.4 the Winner requests a Cash Prize instead of the Prize, and the Company agrees (in its sole discretion).
12.7 The prize is not negotiable or transferable.
13. Winners
13.1 The decision of the Company is final and no correspondence or discussion will be entered into.
13.2 The winner’s full name will be announced during the live draw. If you wish for your name to be censored during the live draw please contact info@raforte.com at least 48 hours prior to the time of the draw.
13.3 The Company will contact the winner personally as soon as practicable after the Draw Date using the telephone number or email address provided with the Competition entry.
13.4 The Company will make all reasonable efforts to contact the winner. If the winner cannot be contacted or has not claimed the Prize within 21 days of the Draw Date, the Company reserves the right to offer the Prize to another Entrant (the “Alternate Winner”) selected at random in the same method as before from the remaining correct entries received before the Closing Date. The Alternate Winner shall have 21 days from notification of their status by the Company to communicate their acceptance of the Prize. This process shall continue until a winner accepts the Prize.
13.5 The winner may be required to provide valid proof of identity and address which matches the name and address used to register with the Company to claim the Prize. If the winner does not provide such proof of identity and address within 14 days of a request by the Company, the Company may conduct its own investigation, and if the Company cannot verify the identity of the winner within 3 months of the applicable draw, the Company reserves the right to offer the Prize to an Alternate Winner.
13.6 The Company must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Company will publish the full name and county/town of residence of major prize winners on the Website unless you object in accordance with clause 13.7 below.
13.7 If you object to any or all of your full name, county/town of residence and winning entry being published or made available, please contact the Company at account@raforte.com prior to the Closing Date. In such circumstances, the Company must still provide the information to the Advertising Standards Authority on request.
14. Claiming the prize
14.1 You must claim the Prize personally. The Prize may not be claimed by a third party on your behalf. Details of how the Prize will be delivered to you (or made available for collection) are published on the Website, or available on request.
14.2 If your personal details, including contact information, changes at any time you should notify the Company as soon as reasonably possible. Notifications should be sent to the Company via email to account@raforte.com. Notifications must include details of the Competition you have entered, your old details and your new details. If your details change within 10 days of the Closing Date, the Company may use your old details if it needs to try to contact you.
14.3 Any Cash Prize will be transferred directly to the winner’s nominated bank account. The winner must provide evidence that it is the sole or joint beneficiary of the bank account. Failure to do so within 14 days of the prize draw will result in disqualification from the competition and the winner forfeiting the Prize. In such circumstances, the Company reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
14.4 The Company does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the Prize.
15. Data protection and publicity
15.1 By entering the Competition, you agree that any personal information provided by you with the Competition entry may be held and used only by the Company or its agents and suppliers for the purposes of administering and managing the competition and prizes or as otherwise set out in the Company’s Privacy Policy, a copy of which is available here.
15.2 Subject to clauses 10.2 and 13.2, you agree that, if you are a winner, the Company may use your name, image and town or county of residence to announce the winner of the Competition.
15.3 If you do not wish to participate in any publicity, you must notify the Company. This will not affect your chances of winning the Prize. If you do not agree to participate in any publicity about the Competition we may still provide your details to the Advertising Standards Authority. This is a legal requirement that we must comply with to prove that the competition has been properly administered and the Prize awarded.
15.4 If you are the winner of a Competition, you may be required to provide personal information and proof of your identity in order to confirm your eligibility to claim the Prize and transfer ownership of the Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withdraw your consent to your personal information being used in such way but by doing so you may prevent the Prize being transferred to you. In such circumstances, you will be deemed to have withdrawn from the Competition and forfeit the Prize. You will not be entitled to any refund of your entry fee. The Company reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
15.5 Please note that under data protection laws you are entitled to request that the Company does not contact you and removes your details from its database. If you make such a request you will be withdrawing from the Competition as it will not be possible to contact you in the event that you are the winner. You will not be entitled to any refund of any entry fee if you withdraw from the Competition. If you do not wish any of your personal details to be used by the Company for promotional purposes, please email the Company at info@raforte.com prior to the Closing Date.
16. General
16.1 If there is any reason to believe that there has been a breach of these Competition Rules, the Company may, at its sole discretion, reserve the right to exclude you from participating in any Competition you have entered and any future Competitions.
16.2 The Company reserves the right to hold void, suspend, cancel, or amend a Competition at any time if circumstances beyond its control make this unavoidable. If the Competition is cancelled, the Company will return the Entry Fees to each Entrant (either by bank card refund or by cheque and in one combined payment where several entries have been made by an Entrant). Where the Entry Fee is returned, the Company shall have no further liability to the Entrant or to any other person.
16.3 There is no minimum number of entries and the Company will not hold void, suspend, cancel, extend the Closing Date or amend the Competition due to a lack of entries. The draw will take place and the Prize will be awarded regardless of the number of entries received.
16.4 The Competitions are in no way sponsored, endorsed, administered by or associated with Facebook, Apple, Google or any third party brand which has produced any of the Prizes. By entering the Competitions, Entrants agree that neither Facebook, Apple, Google nor any such third party brand have any liability and are not responsible for the administration or promotion of the Competitions.
PART 3: PRIZE LISTING TERMS
17. Listing a Prize
17.1 The Website enables you to offer items to be used as Prizes in the Competitions we make available on the Website. In order to list an item to be used as a prize (to “List”) you must follow the process set out below. Each person who lists an item to be used as a prize is referred to as a “Lister” in the Terms and Conditions:
17.1.1 If you have an item to List, you must first fill out and submit the Listing Form available here (”Listing Form”). You must provide all the information requested, including clear photographs;
17.1.2 Following receipt of a Listing Form, we will review the information provided and decide, in our sole discretion, whether: (i) the item meets the Minimum Prize Criteria; and (ii) we would like to potentially accept the item as a Prize. We will notify you within three (3) business days days of receipt of the Listing Form whether we would like to proceed or not;
17.1.3 If we notify you that we would like to proceed with the item as Prize, we will provide you with our initial assessment of the following initial indicative terms for the item to be listed as a Prize (“Key Prize Terms”):
17.1.3.1 Maximum Entries – this is the maximum entries that would be permitted for the Competition;
17.1.3.2 Ticket Price – this is the cost of one entry to the Competition;
17.1.3.3 Prize Value – this is the Ticket Price multiplied by the Maximum Entries;
17.1.3.4 Raforte Fee – this is an amount equal to a % of the Prize Value, which will be retained by the Company from the proceeds of the Competition; and
17.1.3.5 Competition Duration – this is how long the Competition would be open for.
17.1.4 On receipt of the Key Prize Terms, you will have three (3) days to notify us whether you would like to proceed. If so, you must send the item to us in accordance with the instructions we provide. We must receive the item within seven (7) days;
17.1.5 On receipt of the item, we will inspect the item and either: (i) send our final Key Prize Terms; or (ii) notify you that we do not wish to proceed with the item as a Prize.
17.1.6 If we send you final Key Prize Terms, those Key Prize Terms constitute an offer to you. You will have five (5) days from the date of the final Key Prize Terms to either accept or reject that offer. If you do not accept the offer (following the instructions provided to you), the offer will automatically lapse.
17.2 If you accept the final Key Prize Terms in accordance with clause 17.1.6, these Prize Listing Terms, the General Terms and the Key Prize Terms will become legally binding on you and us. If you List multiple items, there will be a separate contract between you and us for each Prize, incorporating these Prize Listing Terms, the General Terms and the applicable Key Prize Terms. We will send you a confirmation email confirming that you have accepted the Key Prize Terms (“Confirmation Email”).
17.3 You will be solely responsible for the delivery of the item to us pursuant to clause 17.1.4 and we accept no responsibility or liability if the item is not delivered. We recommend that you use a reputable courier service which requires signature for delivery, and that the item is insured during transit for its full value. We cannot accept any items delivered by hand, unless we have agreed in advance. We will reimburse you the cost of delivery of the item to us (provided we have received acceptable evidence of such costs) unless we reject the item because it does not meet the Minimum Prize Requirements.
17.4 If you do not accept the Key Prize Terms in accordance with clause 16.1.6, or we reject the item, we will return the item to you by standard delivery.
17.5 It is your responsibility to ensure that all the information you provide to us during the Listing process is accurate and complete. You must notify us immediately if you become aware that any information you have provided to us is not accurate and complete.
18. Operation of the Competitions
18.1 If you accept the Key Prize Terms in accordance with clause 17.1.6, we will create the Competition and list it on the Website within five (5) to seven (7) days.
18.2 We will be solely responsible for operating and administering all Competitions on the Website and for delivering all Prizes to the winners. The Competition Rules set out in Part 2 of these Terms and Conditions will apply to each Competition.
19. Prizes
19.1 We may accept or reject items offered as Prizes in our sole discretion and for any reason.
19.2 Without prejudice to clause 19.1, all items offered as Prizes must comply with the Minimum Prize Standards, which can be found here.
20. Payment
20.1 We will pay you the greater of: (i) the aggregate Entry Fees received by us from Entrants to the applicable Competition less the Raforte Fee; and (ii) the Minimum Guaranteed Return set out in the Key Prize Terms (“Prize Amount”); or the Value to be transferred in a pre-agreed case.
20.2 We will pay the Prize Amount to you within five (5) to ten (10) business days of the Closing Date for the applicable Competition
20.3 When we send you the Confirmation Email, we will provide you with information on how to supply your bank account details for an account in your sole name, which we will use to pay the Prize Amount. It is your sole responsibility to make sure that the account details you provide are correct and are kept up to date. We accept no responsibility for any Prize Amounts paid to the bank account details you have notified to us.
20.4 We may ask you for evidence that the bank account you have nominated is in your sole name. If you fail to provide such evidence within a reasonable time, we may withhold payment of any Prize Amount until you have provided such evidence.
21. Cancellation
21.1 If you accept the Key Prize Terms in accordance with clause 17.1.6, title in the Prize will immediately pass to us. You will not be able to cancel your Listing after this.
22. Marketing and Promotion of the Competitions
22.1 We will be entitled to market and promote the Competitions in our sole discretion. We may decide, in our sole discretion, where each Competition features on the Website.
22.2 You may market and promote the Competitions, provided always that any marketing and promotion you do complies with all applicable laws, regulations and/or advertising codes, including in particular the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (“CAP Code”), which can be found here. If we consider, in our sole discretion, that any advertising or promotion of any Competition that you do is not in compliance with any applicable laws, regulations and/or advertising codes, you must cease or remove such advertising or promotion on our request.
23. Liability
23.1 Nothing in these Prize Listing Terms excludes or limits our liability for:
23.1.1 death or personal injury caused by our negligence;
23.1.2 fraud or fraudulent misrepresentation; and
23.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
23.2 If we fail to comply with these Prize Listing Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Prize Listing Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the Contract between you and us became binding (i.e. when you accept the final Key Prize Terms).
23.3 Nothing in these Prize Listing Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
23.4 Notwithstanding clause 23.2, and save as set out in clause 23.1, our maximum liability to you under these Prize Listing Terms in respect of any particular Listing will be limited to the Minimum Guaranteed Return for that Listing as set out in the relevant Key Prize Terms.
PART 4: BUSINESS PRIZE LISTING TERMS
24. Who these Terms apply to
24.1 These Business Prize Listing Terms apply to you if you are a business and/or otherwise acting in the course of a trade (whether as a company, partnership or sole trader or otherwise). If you are a consumer, the terms set out in Part 3 will apply instead of these terms.
24.2 These Business Prize Listing Terms will apply whether or not you notified us that you are a business in accordance with clause 4.2 when registering an Account.
25. Hosting a Prize
25.1 The Website enables you to offer items to be used as Prizes in the Competitions we make available on the Website. In order to list an item to be used as a prize (to “Host”) you must follow the process set out below. Each person who lists an item to be used as a prize is referred to as a “Host” in the Terms and Conditions:
25.1.1 If you have an item to Host, you must first fill out and submit the Listing Form available here (”Listing Form”). You must provide all the information requested, including clear photographs;
25.1.2 Following receipt of a Listing Form, we will review the information provided and decide, in our sole discretion, whether: (i) the item meets the Minimum Prize Criteria; and (ii) we would like to potentially accept the item as a Prize. We will notify you within three (3) business days of receipt of the Listing Form whether we would like to proceed or not;
25.1.3 If we notify you that we would like to proceed with the item as Prize, we will provide you with our initial assessment of the following indicative terms for the item to be listed as a Prize (“Key Prize Terms”):
25.1.3.1 Maximum Entries – this is the maximum entries that would be permitted for the Competition;
25.1.3.2 Ticket Price – this is the cost of one entry to the Competition;
25.1.3.3 Prize Value – this is the Ticket Price multiplied by the Maximum Entries;
25.1.3.4 Raforte Fee – this is an amount equal to a % of the Prize Value, which will be retained by the Company from the proceeds of the Competition; and
25.1.3.5 Competition Duration – this is how long the Competition would be open for.
25.1.4 On receipt of the Key Prize Terms, you will have three (3) days to notify us whether you would like to proceed. If so, you must send the item to us in accordance with the instructions we provide. We must receive the item within seven (7) days;
25.1.5 On receipt of the item, we will inspect the item and either: (i) send our final Key Prize Terms; or (ii) notify you that we do not wish to proceed with the item as a Prize.
25.1.6 If we send you final Key Prize Terms, those Key Prize Terms constitute an offer to you. You will have five (5) days from the date of the final Key Prize Terms to either accept or reject that offer. If you do not accept the offer (following the instructions provided to you), the offer will automatically lapse.
25.2 If you accept the final Key Prize Terms in accordance with clause 17.1.6, these Business Prize Listing Terms, the General Terms and the Key Prize Terms will become legally binding on you and us. If you List multiple items, there will be a separate contract between you and us for each Prize, incorporating these Business Prize Listing Terms, the General Terms and the applicable Key Prize Terms. We will send you a confirmation email confirming that you have accepted the Key Prize Terms (“Confirmation Email”).
25.3 You will be solely responsible for the delivery of the item to us pursuant to clause 17.1.4 and we accept no responsibility or liability if the item is not delivered. We recommend that you use a reputable courier service which requires signature for delivery, and that the item is insured during transit for its full value. We cannot accept any items delivered by hand, unless we have agreed in advance.
25.4 If you do not accept the Key Prize Terms in accordance with clause 17.1.6, or we reject the item, you must arrange for collection of the item from us, at your own cost.
25.5 If we agree with you that you will deliver the item to the winner directly, you must deliver the item to the winner using the details we notify to you within the timeframe specified. You accept sole responsibility and risk for the delivery of such item, including any costs of delivery.
25.6 It is your responsibility to ensure that all the information you provide to us during the Listing process is accurate and complete. You must notify us immediately if you become aware that any information you have provided to us is not accurate and complete.
26. Operation of the Competitions
26.1 If you accept the Key Prize Terms in accordance with clause 17.1.6, we will create the Competition and list it on the Website within five (5) to seven (7) days.
26.2 We will be solely responsible for operating and administering all Competitions on the Website and, except where we agree otherwise with you, for delivering all Prizes to the winners. The Competition Rules set out in Part 2 of these Terms and Conditions will apply to each Competition.
27. Prizes
27.1 We may accept or reject items offered as Prizes in our sole discretion and for any reason.
27.2 Without prejudice to clause 19.1, all items offered as Prizes must comply with the Minimum Prize Standards, which can be found here.
28. Payment
28.1 We will pay you the greater of: (i) the aggregate Entry Fees received by us from Entrants to the applicable Competition less the Raforte Fee; and (ii) the Minimum Guaranteed Return set out in the Key Prize Terms (“Prize Amount”); or the Value to be transferred in a pre-agreed case.
28.2 We will pay the Prize Amount to you within five (5) to ten (10) business days of the Closing Date for the applicable Competition. We may set off any amount owed to you against any amount owed to us pursuant to these Terms and Conditions.
28.3 When we send you the Confirmation Email, we will provide you with information on how to supply your bank account details, for a business account in your name, which we will use to pay the Prize Amount. It is your sole responsibility to make sure that the account details you provide are correct and are kept up to date. We accept no responsibility for any Prize Amounts paid to the bank account details you have notified to us.
28.4 We may ask you for evidence that the bank account you have nominated is in the name of your business. If you fail to provide such evidence within a reasonable time, we may withhold payment of any Prize Amount until you have provided such evidence.
29. Cancellation
29.1 If you accept the Key Prize Terms in accordance with clause 25.1.6, title in the Prize will immediately pass to us. You will not be able to cancel your Listing after this.
30. Marketing and Promotion of the Competitions
30.1 We will be entitled to market and promote the Competitions in our sole discretion. We may decide, in our sole discretion, where each Competition features on the Website.
30.2 You may market and promote the Competitions, provided always that any marketing and promotion you do complies with all applicable laws, regulations and/or advertising codes, including in particular the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (“CAP Code”), which can be found here. If we consider, in our sole discretion, that any advertising or promotion of any Competition that you do is not in compliance with any applicable laws, regulations and/or advertising codes, you must cease or remove such advertising or promotion on our request.
31. Quality
31.1 You warrant that on delivery to us (or the winner if applicable) the item will:
31.1.1 conform with the description and any applicable specification set out in the Listing Form;
31.1.2 be free from material defects in design, material and workmanship;
31.1.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
31.1.4 be fit for any purpose held out by you.
32. Indemnities
32.1 You will indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us as a result of:
32.1.1 any claim by a winner in relation to the Prize, except to the extent caused by us; and/or
32.1.2 any Prize failing to comply with any description or specification set out in the Listing Form,
including in each case any cost we incur in replacing the item so that the Prize in the relevant Competition is awarded as stated.
32.2 You acknowledge and agree that we may withhold the payment of any amounts in respect of any Prize you have provided in order to satisfy any claim under the indemnity set out at clause 32.1.
33. Liability
33.1 Nothing in these Prize Listing Terms excludes or limits our liability for:
33.1.1 death or personal injury caused by our negligence;
33.1.2 fraud or fraudulent misrepresentation; and
33.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
33.2 Subject to clause 33.1, the following types of loss are wholly excluded:
33.2.1 loss of profits;
33.2.2 loss of sales or business;
33.2.3 loss of agreements or contracts;
33.2.4 loss of anticipated savings;
33.2.5 loss of use or corruption of software, data or information;
33.2.6 loss of or damage to goodwill; and
33.2.7 indirect or consequential loss.
33.3 Subject to clause 33.1, our maximum liability to you under these Prize Listing Terms in respect of any particular Listing will be limited to the Minimum Guaranteed Return for that Listing as set out in the relevant Key Prize Terms
PART 5: GENERAL TERM
34. Suspension and termination
34.1 If you breach any of these Terms and Conditions, we may immediately do any or all of the following (without limitation):
34.1.1 issue a warning to you;
34.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Website;
34.1.3 temporarily or permanently withdraw your right to use the Website
34.1.4 suspend or terminate your Account;
34.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
34.1.6 take further legal action against you; and/or
34.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
34.2 If we end a Contract in the situations set out in clause 34.1, where applicable, you will not be entitled to receive any Prize or payment of any Prize Amount.
35. Changes to these Terms and Conditions
35.1 We may make changes to these Terms and Conditions from time to time (if, for example, there is a change in the law that means we need to change these Terms and Conditions) but the Prize Listing Terms applicable at the time of your Listing will apply to that Listing. Please check these Terms and Conditions regularly to ensure that you understand the Terms and Conditions that apply at the time that you access and use the Website and/or enter Competitions and/or List Prizes.
35.2 If you are a Registered User, we will provide you with at least [thirty (30)] days’ advance notice of any changes to any of these Terms and Conditions, unless the change is due to a change in law or for security reasons (in which case we may need to change these Terms and Conditions on shorter notice). If you do not wish to continue using the Website following the changes to the Terms and Conditions, you can cancel your agreement to the Terms and Conditions by cancelling your Account. If you have a valid entry to a live Competition and/or a live Listing, any such cancellation shall not take effect until the conclusion of that Competition or Listing.
36. Other important information
36.1 Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
36.2 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
37. Governing law and jurisdiction
37.1 These Terms and Conditions are governed by English law. This means that your access to and use of the Website and any dispute or claim arising out of or in connection therewith (including non- contractual disputes or claims) will be governed by English law.
37.2 You can bring legal proceedings in respect of these Terms and Conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms and Conditions in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms and Conditions in either the Northern Irish or the English courts.
37.3 If we direct the Website to (and/or pursue our commercial or professional activities in relation to the Website in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms and Conditions, including clause 36.1, affects your rights as a consumer to rely on such mandatory provisions of local law.
38. Contacting us
38.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by clicking here or by using the following details:
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email address: info@raforte.com
PART 6: PROMOTIONAL TERMS
Refer a friend (Give 50% off to a friend, Receive 50% off yourself) – Terms & Conditions
Referrals are only valid for first-time customers. Referees must spend a minimum of £25 in order to be able to use the £5 (50% discount on a £10 ticket) referral credit given to them. 24 hours after a successful purchase by the friend referred using the unique referral code, the advocate will receive a £5 credit (50% discount on a £10 ticket) on their account, which must be used with a minimum of a £25 order in order to be redeemed.
Any abuse of this offer, as determined by Raforte, may result in the rescission of the referring customer’s referral credit and the referred person’s promo code as well as both parties’ inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases, and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.
Promotion codes – Terms & Conditions
WELCOME20 – is valid for the customers first ticket entry worth £10. Minimum spend is £20.
Promotion codes are only valid for orders placed online at www.raforte.com.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Raforte. The promotion code should be used during checkout and cannot be applied retroactively to orders already in progress, placed or delivered.
Raforte LTD reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
Only one promotion code per customer per order.
Promotion codes can be shared with others but are one time use only.
Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
In the event of product returns, refunds will be given for the cash used in the original purchase once the discount is applied, less any shipping charged on the original order.
Raforte LTD reserves the right to changes these Terms and Conditions at any time.
Thank you.
Terms and Conditions last updated 09/11/2024